Please note: our decisions are published six weeks after they are issued to councils, care providers and the person who has made the complaint. The cases below reflect the caselaw and guidance available at the time of issue and the individual circumstances of each case. Hertfordshire County Council (24 009 727) Summary: The Council was … Continue reading “A weekly update on adult social care complaint decisions”
Month: March 2026
Barking & Dagenham found at fault for an unlawful reduction of care hours and failure to disregard disability‑related expenditure
Leave a Comment / Care Planning, Budgets and Choice Rights, Care Plans and Cuts LGO, Carer LGO, Charging and financial assessment, Charging LGO, Failings to Assess, Reassess, Review LGO, Intro to Ombudsman reports RE care planning, and personal budgets, Intro to Ombudsman reports RE charging and financial assessment, Intro to Ombudsman reports RE Failings to … Continue reading “Barking & Dagenham found at fault for an unlawful reduction of care hours and failure to disregard disability‑related expenditure”
Louise Casey: England’s social care system faces ‘moment of reckoning’
Head of government-commissioned review says adult social care is held together by ‘sticking plasters and glue’ The Guardian England’s “creaking” adult social care system is confusing and impenetrable to the people that rely on it and held together with “sticking plasters and glue”, the head of a government-commissioned review has said in a withering critique. … Continue reading “Louise Casey: England’s social care system faces ‘moment of reckoning’”